Legal Notice
The following are the terms and conditions of use of this website. By browsing this website, you become a user of this website and therefore accept the clauses detailed in this document.
Identification
In accordance with the provisions of Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we hereby inform you that Plusticlab.com, is a domain of the company STUDIO RETHINK IBIZA S. MICROCOOP with registered office at Calle del Llinquer, 7, 07819 Jesús, Balearic Islands.
The company is called STUDIO RETHINK IBIZA S. MICROCOOP. with Tax Identification Code: F-06945729 and is registered in the Mercantile Register of the Balearic RII Number: 52479
How to contact us.
You can contact us by telephoning our customer service team at +34 871 660 545 or Whatsapp +34 691935161 or by writing to us at info@studiorethinkibiza.com.
Rules for use
The User undertakes to make appropriate and lawful use of the website and its contents and services, in accordance with the applicable legislation, generally accepted morals, good customs and public order at all times.
Any user action that may alter the content of this website or cause it to malfunction, including introducing viruses or similar, is strictly prohibited.
Intellectual property
The website's pages and the information and elements contained therein, including texts, documents, photographs, drawings, graphic representations, databases, videos, as well as logos, trademarks, trade names and other distinctive signs, are protected by intellectual or industrial property rights, of which STUDIO RETHINK IBIZA S. MICROCOOP. or the companies belonging to its group are legitimate owners or licensees.
Any form of exploitation, including any form of reproduction, distribution, transfer to third parties, public communication and transformation, through any type of support and medium, is prohibited without prior and express authorisation.
Responsibility
Our intention is to provide a high-quality website that functions continuously.
However, we inform you that we cannot guarantee continuous access and that the pages may be impeded or interrupted by factors or circumstances beyond our control.
STUDIO RETHINK IBIZA S. MICROCOOP. is not responsible for the information and other contents of the spaces or web pages of third parties accessible through links or hyperlinks.
STUDIO RETHINK IBIZA S. MICROCOOP. shall not be liable for any damages that may arise, among others, from: Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in the telecommunications lines and networks.
Unlawful intrusions through the use of malicious software of any kind and through any means of communication.
Misuse or inappropriate use of the website.
Errors caused by a browser malfunction or the use of non-updated versions of the browser.
In the event of damage caused by the unlawful or incorrect use of this website, the user may be liable for the damage caused.
Likewise, the user shall be liable for any damages and losses arising from their use of "robots", "spiders", … or similar tools used or similar tools used to collect or extract data or any other action on their part that imposes an unreasonable burden on the operation of the website.
Legislation
Any dispute arising out of or in connection with the use of the website shall be submitted to the jurisdiction of the Spanish courts and tribunals.
Terms and conditions of the use of the shop
How to make purchases?
To shop at the Plusticlab.com online shop, simply choose the items you are interested in, add them to your basket by clicking on the shopping cart icon (Buy button) and process the order, using the payment method you prefer and choosing whether you want to receive the purchase at home or pick it up at the shop.
STUDIO RETHINK IBIZA S. MICROCOOP, with CIF. F06945729, carries out the production and sale of the products offered in this online shop.
The purchase system is subject to the legislation in force in Spain. Therefore, the sales operations will be understood to be carried out at the registered office of STUDIO RETHINK IBIZA S. MICROCOOP (hereinafter STUDIO RETHINK), at Calle del Llinquer, 7, 07819 Jesús, Balearic Islands, +34 871 660 545 or Whatsapp +34 691935161. info@studiorethinkibiza.com.
The Plusticlab.com online shop offers a wide selection of products that can be shipped throughout Spain and aboard.
The products offered by this service are aimed at end consumers.
Methods of payment
Credit card: STUDIO RETHINK allows secure credit payments by Visa, Mastercard or Maestro via the RedSys digital platform.
Product information
The photographs, graphic and iconographic representations and videos relating to Plusticlab.com products, as well as measurements, descriptions, colours, trade names, or distinctive signs of any kind contained in Plusticlab.com, are intended to provide as much information as possible. However, the user should bear in mind that they are for guidance purposes only and not exhaustive.
STUDIO RETHINK reserves the right to decide, at any time, which products are offered to users through the portal. Thus, at any time, STUDIO RETHINK may add new products or withdraw existing ones. Likewise, STUDIO RETHINK reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the website, with the sole purpose of improving our website.
In the event that, due to circumstances of force majeure, a product is unavailable after the order has been placed, STUDIO RETHINK will inform the user by email of the total or, where appropriate, partial cancellation of the order and proceed to refund the corresponding amount, without such action giving any right to compensation.
Domestic shipments
If you choose the home delivery option and you live in Spain, the estimated delivery time for products in stock is as follows:
Mainland Spain: Between 3 and 8 working days for furniture products.
Balearic Islands Between 2 and 4 working days for gift products.
International shipments
Please use the form to check the estimated delivery time.
Return & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@studiorethinkibiza.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@studiorethinkibiza.com
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: before item has shipped
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Resolution of complaints
Customer satisfaction is a priority for STUDIO RETHINK. Therefore, we will attend to any query or complaint from its customers as soon as it becomes aware of it, committing itself to respond as soon as possible.
To this end, should our customers have any queries or complaints, they can contact the STUDIO RETHINK customer service department: 691935161
Customer data: registration, modification, security and confidentiality policy
To make purchases in our online shop or access certain services, you can register your personal data and choose a password that will allow you to access all the areas that require prior identification. This will prevent you from having to fill them in again in the future.
When you register on our secure server or place an order, your personal data, address and payment details will be included in files under the responsibility of STUDIO RETHINK in order to deal with requests for information and to facilitate the commercial relationship with you, as well as to send commercial communications. You can modify your customer registration details at any time or ask us to remind you of your password if you have forgotten it.
In accordance with our security and confidentiality guarantee, Plusticlab.com is dedicated to offering its customers the highest level of security and protecting the confidentiality of the data they provide. Therefore, commercial transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol and all communications are transmitted encrypted under 128-bit encryption, which ensures the highest level of protection for communications.
We have a system of on-screen warnings that identifies errors made when entering data and allows the customer to correct them at any time. The data corresponding to the product or service contracted is stored electronically and can be accessed by customers at any time.
If, at any time, you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of your browser options. If you need help to resolve the issue or have any questions regarding the operation of our shopping system, call us on +34 618 262 004. We will be happy to help you.
Taxes
The prices of the products on sale in our e-commerce shops include VAT.
Residents in non-EU countries plus the Canary Islands, Ceuta and Melilla:
Purchases made in the areas described in this section are exempt from VAT.
We remind you that the prices indicated for shipping costs do not include indirect taxes, customs duties and customs clearance, which will be paid in cash at the destination by the recipient of the goods.
The purchase system is subject to the legislation in force in Spain. Therefore, the sales operations will be understood to be carried out at the address of STUDIO RETHINK, Calle del Llinquer, 7, 07819 Jesús, Balearic Islands.
General Provisions
STUDIO RETHINK reserves the right to modify or cancel, temporarily or permanently, the service provided through the Plusticlab.com online shop with or without notice. STUDIO RETHINK shall not be liable for any such modification or cancellation.
If, despite a change in the terms and conditions and/or delivery conditions, you continue to use the service provided through the Plusticlab.com online shop, you will be deemed to have agreed to that modification. You are responsible for checking the terms and conditions regularly to determine whether there have been any changes. If you do not agree to any modification of the terms and conditions, you must immediately cease using the Plusticlab.com online shop service.
In the event that STUDIO RETHINK modifies these conditions, your order will be subject to the conditions in force at the date and time you placed your order. You may request a copy of the current version of the terms and conditions by e-mail to the following address: info@studiorethinkibiza.com
In the event that any part of the Terms and Conditions is declared illegal or unenforceable, the affected provision shall be deemed invalid and the remaining provisions of the Terms and Conditions shall remain in full force and effect.
Cookies
For a better browsing experience.
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, or the most popular pages.
Statistical cookies allow us to know the use and performance of the site in order to improve our services. They also make it easier for us to display our customers' favourite products.
I want to see offers that match my interests
Advertising cookies are used to present offers tailored to your interests, on or off our website. They also prevent you from receiving the same offer several times.
Privacy overview
This website uses cookies to enhance your experience while browsing the website. Of these cookies, those that are classified as necessary are stored in your browser as they are essential to the operation of the basic functions of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies are stored in your browser only with your consent. You also have the option to opt-out of these cookies. However, opting out of some of these cookies may affect your browsing